Find answers about Frames & Parts and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.
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All repair services available are only provided under warranty requests for existing customer orders at this time. Optical lab repair services are not offered as a standalone service for new customers. However, please check out the Technical Support section for common technical issues and solutions. Existing customers may request a repair request as per the Warranty.
Unfortunately, we do not offer the service of altering the sizes of any frames outside of their intended use. Furthermore, making alterations to the product may void the product warranty. The sizes advertised for frames are the only sizes currently available at this time. However, any additional sizing options which are available for a particular frame is generally found in the description of the product.
The part selection offered is limited and generally intended for specialized frame brands. Replacement parts are not available for all the products offered. The replacement parts that are currently offered may be found throughout the eyewear catalog.
Replacement clip-ons are sold separately for most frame brands that include clip-ons. The replacement clip-ons are labeled as “Replacement Clip-on” and are found in the eyeglass catalog of the brand. Since there may only be one global product page to order a replacement clip-on for the entire brand, the model, color and size desired will need to be provided in the comments section of the order (during checkout). Please refer to the product description of the clip-on page for details.
The following steps explain how to order a replacement clip-on for a particular frame:
All designer cases and packaging are included as provided by the manufacturer. The product specifications section of the product order page will display if the frame includes a designer case from the manufacturer, as shown in the example below.
Case colors, styles, and packaging may vary based on the current availability of the manufacturer. Generally, the latest version is provided as per the supplier for new orders.
If a product does not include a case from the manufacturer, a Go-Optic Eyewear Case may be purchased for an additional cost. All frames purchased with custom lenses include a free Go-Optic case and a cleaning cloth.
View the size charts and fit guides available for understanding the best fit and size for eyewear products.
Need it right away? All items marked as Rush-Shipping generally ship the same business day*
Get additional product information or check the current availablity by using the "Request Product Availability" link found on the product detail / order page. An example of accessing the request form may be seen in the image below.
The default stock demo lenses that are included with the glasses as they come from the manufacturer are not intended for normal use. Demo lenses are usually marked with the brand logo and are intended to be replaced with prescription lenses. Clear Non-Prescription Plano Lenses without markings and for use may be added for an additional price if the frames are being used for cosmetic-only purposes.
The default lenses that are included with sunglasses are not considered demo lenses as they are intended for normal sun use.
Lens templates and patterns are used by traditional optical stores to trace a new prescription lens for the frame. However, many optical labs can craft lenses without a pattern. Therefore, lens patterns or templates are generally provided upon request. If a lens pattern is needed by the optical store for crafting lenses, it may be requested in the comments section of the order during checkout. Rimless glasses may include demo lenses instead of patterns for tracing by the optical store.
When the optical store cannot use the demo lens as a drilling template, individual drill-charts for a particular lens shape can be downloaded directly online and sent to the optical store to craft and drill the lenses for a full rimless frame.
The lens shapes and drill charts available for most rimless frames may be found on the product brand page, under the "Resources" section, as shown below:
Although many rimless glasses are only offered in a single lens shape, custom rimless glasses use a standard universal chassis that can support a variety of interchangeable lens shapes and sizes. A chassis consists of the hinges, bridge (nose-peice) and temples.
Most lens shapes offered for a particular chassis may be available in a variety of sizes. Custom size scaling may be requested in the comments section of the order during checkout. To view the lens shapes available for a particular chassis, please see the description of the item or "Resources" section of the brand.
Certain glasses that come in stylish and vivid color patterns with numerous colors (like Tortoise Shell, Safari, or Havana) are not always guaranteed to be the same on every frame. The colors are placed randomly on a per-frame basis and are not replicated in the same fashion on every frame. It is always expected to receive a random color pattern on each individual frame.
A one-time exchange may be requested for another frame of the same as per the Returns Policy however, vetting out a customer acceptable pair through numerous exchange requests is not currently available. Each replacement is provided directly from the manufacturer. Therefore, it is not guaranteed the randomized patterns will be placed on the frames in a particular way.
